Return and Refund Policy

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Refund and Return Policy

Thank you for shopping with SHAZIAS PALAV . We value your satisfaction and strive to provide quality products. Please review our refund and return policy below.

Note: Customized Items Are Non-Exchangeable/Returnable 

◾Refunds

Once we receive and inspect your return request (FOR SELECTED PRODUCTS ONLY) , we will notify you of the approval or rejection of your exchanged product.

· Approved refund will be sent to you within 1-2 days business days.

·  Refunds will be issued to the same method used for ordering the outfit.

◾️Returns

We do not accept returns on all outfits. Only exchanges for size issues or alterations are permitted.

• Items must be unused, in their original packaging, and in the same condition as received.

• A receipt or proof of purchase is required to process any exchange.

• Customized items are non-exchangeable and non-returnable.

◾️Exchanges

To initiate a Return / Exchange/ Alterations , please contact our customer support at shaziaspalav@gmail.com / DM on our official Instagram handle or submit a return request through Contact us. Our team will guide you through the process and provide necessary instructions.

◾️Time Validity

• Return requests are valid within 24 hours of delivery only .

• Exchange requests for size or alteration issues are valid within 48 hours of delivery only.

Note: After this time period, NO ❌ Return/Exchange Request will be accepted thereafter. 

◾️Shipping Returns

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

◾️Force Majeure / Exceptional Circumstances

We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, Including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.

◾️Contact Us

For questions or concerns regarding this policy, please contact us at:

• Email: shaziaspalav@gmail.com
• Address: Kara Nagar,Srinagar,190010